Privacy Policy

01Scope

This Privacy Policy explains how Ternframe LLC (“Ternframe,” “we,” “us” or “our”) collects, uses and shares information in connection with our website at ternf.com (the “Site”) and related email communications.

Our mobile apps have not yet been released. Section 11 summarizes how our first app is designed to handle data; each app will be accompanied by its own privacy disclosures, including the privacy information shown on its Apple App Store and Google Play listings, before it becomes available.

02Information we collect

We collect only what we need to run the Site and communicate with you:

• Waitlist sign-ups. If you join our waitlist, we collect your email address and the date you signed up.
• Correspondence. If you email us, we receive your email address, your name if you include it, and the contents of your message.
• Technical data. Like any website, requests to the Site pass through our hosting provider, Cloudflare, which processes technical information such as IP address, browser type and request details in order to deliver the Site and protect it from abuse. We do not use this data to identify, track or profile individual visitors.

We do not ask for, and ask that you do not send us, sensitive personal information.

03How we use information

• To send waitlist communications, such as launch announcements and beta invitations.
• To respond to your questions and provide support.
• To operate, maintain and secure the Site.
• To comply with legal obligations and enforce our Terms of Service.

Where the laws of your country require a legal basis for processing, we rely on your consent (for waitlist emails, which you may withdraw at any time), our legitimate interests in operating and securing the Site and responding to inquiries, and compliance with legal obligations.

04Cookies and tracking

The Site does not set cookies and does not use analytics tools, advertising pixels, social media plugins or other third-party trackers. Fonts and other assets are served from our own domain. Our hosting provider may use strictly necessary technologies to protect the Site against malicious traffic.

05How we share information

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We disclose information only in these limited cases:

• Service providers that process information on our behalf and under our instructions, such as our website hosting and infrastructure provider (Cloudflare) and our email service providers.
• Legal requirements, when we believe in good faith that disclosure is required by law, subpoena or other legal process, or is necessary to protect the rights, property or safety of Ternframe, our users or others.
• Business transfers, in connection with a merger, acquisition or sale of assets, in which case the information will remain subject to the commitments in this policy.

06Retention

We keep waitlist email addresses until you unsubscribe or ask us to delete them, or until we end the waitlist program, whichever comes first. We keep correspondence for as long as needed to address your request and for a reasonable period afterward for record-keeping. Technical logs are retained by our hosting provider in accordance with its own policies.

07Your choices and rights

You can leave the waitlist at any time by using the unsubscribe link in any of our emails or by writing to [email protected].

Depending on where you live, including California, the European Economic Area, the United Kingdom and other jurisdictions with similar laws, you may have the right to request access to, correction of, deletion of, or a copy of your personal information, and to object to or restrict certain processing. To make a request, email [email protected]. We may need to verify your request, and we will not discriminate against you for exercising your rights. If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

08International users

Ternframe is based in the United States. If you access the Site from another country, your information will be processed in the United States and in other countries where our service providers operate, where data protection laws may differ from those in your country. Where required, we rely on appropriate safeguards for such transfers.

09Security

We use reasonable administrative, technical and organizational measures to protect the information we hold, including encrypted connections (HTTPS) and restricted access. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

10Children

The Site is not directed to children under 13, or under 16 in the EEA and UK, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

11Our apps and third-party AI services

Our first app, Lowline (in development), creates live subtitles using speech-recognition and translation services that you connect with your own account and API key, such as Soniox, OpenAI or DeepSeek. When you start a subtitle session:

• audio from the video playing in the app, or on Android the playback audio you permit the app to capture, is streamed directly from your device to the speech-recognition provider you selected;
• recognized text may be sent to the translation provider you selected;
• these providers process the data under their own terms and privacy policies, and may do so in other countries, including the United States and the People’s Republic of China, depending on the provider you choose.

Ternframe does not operate servers in this path and does not receive your audio, transcripts or API keys. Keys are stored in the iOS Keychain or Android Keystore on your device. The app does not save audio recordings; subtitle history, if you choose to keep it, is stored on your device. Lowline will be accompanied by its own privacy policy and store privacy disclosures before release.

Purchases made through the Apple App Store or Google Play are processed by Apple or Google under their own privacy policies; web purchases, where offered, are processed by Stripe.

12Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. If we make material changes, we will provide notice on the Site and, where appropriate, by email.

13Contact

Questions or requests regarding this policy can be sent to: